This program identifies, investigates and attempts to resolve complaints that are made by, or on behalf, or residents in long-term care facilities.  The program is designed to improve the quality of life and care of all residents.

 

Ongoing monitoring and analyzing is a must for the development and implementation of federal, state, and local laws, regulations and other government policies and actions pertaining to long-term care facilities and services, and to the health, safety, welfare and rights of residents.  Technical support for the development of resident and family councils are always encouraged.

 

The Heart of Georgia Altamaha Ombudsman Program has expanded their horizons to include volunteers to reach a magnitude of residents and community individuals to further educate on long-term care.  These volunteers service in various capacities and under the rules and regulations of the Ombudsman Program.  Recruitment strategies and techniques are used to identify appropriate volunteers, in terms of skills, values, and temperament, so as not to waste personal or program time and resources.

 

     To reach a more diverse group, the Heart of Georgia Altamaha AAA with representation from the Ombudsman Program organized the Care Net Project.  The Rosalyn Carter CareNet Project focuses on developing new approaches to supporting family caregivers.  In addition, a staff member serves on the Georgia Council on Aging.  The Council advises state government about issues of concern to Seniors and coordinates the activities of the coalition of advocates for Georgia’s Elderly (CO-AGE) this group is working on several issues for 2004.  These issues will greatly benefit communities if budget and legislative issues are passed.

 

The Ombudsman Program works closely with other agencies on abuse/abuse reporting, fraud and telemarketing in educating the community on these concerns as well as long-term care facilities.  These are large issues over the state and emphasis is focused in this area in order to protect our most vulnerable.  The program has further expanded to include domestic violence and protection.  Close working relationship with Law Enforcement Health Departments, AAA and APS Workers are on-going.

 

The Gateway to all Community Resources can be easily accessed through the Heart of Georgia Altamaha AAA.  1-888-367-9913, the Heart of Georgia Ombudsman Program at 478-374-4301 or the Middle Georgia Ombudsman Program at 478-922-4464.

 

The Heart of Georgia Altamaha Ombudsman Program is listed in the Volunteer resource book for the National Long-Term Care Volunteer Resource Center in Washington, DC.